DUBLIN--(BUSINESS WIRE )--The "Sustainability and Circularity Matters - Contact Center Growth Opportunities under the ESG Umbrella" report has been added to ResearchAndMarkets.com's offering.
This growth opportunity study examines Sustainability Design Goals (SDGs) efforts and actions solution providers in the contact centers industry have taken as part of broader ESG plans. It details existing ESG table stake efforts and highlights a few providers excelling in making an impact on SDGs.
Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees.
Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and promoting these to customers and supply chain partners.
This is particularly timely, given that the COVID-19 pandemic provided an opening to further sustainability goals by accelerating the movement to the cloud, remote work, and the digital transformation.
As an industry, CC solution providers have 4 common core SDGs:
In addition, other SDGs have ongoing support, such as working on gender equality across a vendor's customers and supply chains (SDG 5) or making equipment more accessible (such as agent screens) (SDG 8). Others are developed by companies in the CC space but include capabilities beyond the CC, such as having security practices/portfolios (SDG 16).
4 Companies Making an SDG Impact
For more information about this report visit https://www.researchandmarkets.com/r/tb5acc
ResearchAndMarkets.com Laura Wood, Senior Press Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900
ResearchAndMarkets.com Laura Wood, Senior Press Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900